My ordeal started July 13, 2018 with the Home Depot designer coming to my home to do her job, I ordered and that was my first mistake. I agreed to pay 1/2 that day and 1/2 after install was done and I was satisfied. The product and installer came on August 10/18 to install. Prior to that my husband and I repaired and painted all of our walls in the house. The product went in and was defective, even the installer was not happy. Contacted designer and she was on vacation, left message of my dissatisfaction and wanted her to come out so we could resolve. She finally came out Sept 5/18 and did a reorder. In the meantime the 2nd half of payment came off my Mastercard without authorization 2 days after install. Reorder went in and nobody kept in contact with me. From the beginning I explained that we were leaving the country October 25th and I needed this job done before then. I had to make my own phone calls, show up at the store, contact Home Depot Customer Support and get my own file # and get strung along the way as to when the product was actually going to show up. Finally the product show up on October 16, 2018 and the order was wrong. By this time the walls that we had fixed were damaged and full of holes that the installer tried to fix, he also turned and said we didn't listen to him on measurements which was false because he came to do final measurements prior to the first order in July, 2018.
At this point in time we had enough of Home Depot's customer service, promises and workmanship, we did not want them in our home again. All we wanted was compensation which I had to fight for even after I left the country. I had to check on credit to our Mastercard everyday and then found out the person who said they put in the request in fact did not as the finance department had no record of the request. On November 21, 2018, 132 days later, over 4 months, we received compensation. We still have to fix our walls, repair the defects and possibly order new blinds for some windows but I can tell you for a fact, it will never, ever be custom anything from Home Depot.
- Approximate cost of services:
- $2,050.00