After ordering the gazebo online and paying for the shipping, i was told that it would be delivered within 3- 7 days. After 14 days and numerous calls to "customer service" i felt i was just being fobbed off. They told me to call the shipping company and find out where it was, i told HD that i had paid them and they could call and get back to me. 3 days later and nothing back from HD i called the shipping company only to be told they could'nt find it. Back on the phone to HD "customer service" and asked for a supervisor, they will call you back later on today....no return call so i called agin only to be told the same story. Anyway after 5 days iand a lot of shouting on the phone i eventually got a supervisor who told me i was being refunded as they didn't have any in stock for the online order BUT i could drive 100km to another city and pick one up. I told them to call the store and get it sent to me" we can't do that as it is an independent store". If anyone is thinking of buying anything online from HD....Buyer beware!!!!!!!
- Approximate cost of services:
- $1,050.00