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Home Depot Canada The

Building Supplies and Hardware
Edmonton AB T6H 2L3
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HomeStars  >  Building Supplies and Hardware in Strathcona  >  Home Depot Canada The  >  Delivery miscommunication
Private User
Private User
Private User reviews Port Coquitlam, BC
8/10

Delivery miscommunication

Building Supplies and Hardware review in Port Coquitlam

It may be a good idea for Home Depot to revamp their on-line appliance purchase ordering and delivery request form. The local delivery company was unable to deliver our refrigerator because of several errors caused, in part from communicating the delivery details. They use convoluted system that requires multiple information transfers between head office in Toronto and the local delivery companies. Our unit number was not passed on to the delivery driver so he was unable to find the correct townhouse in our complex. In addition, my husband had to make multiple phone calls to the 1-800 number asking why we had not heard from the delivery company. If someone had been able to give my husband the contact information earlier, all of this misinformation could have been cleared up on the spot. Instead it will be a few days until we can reschedule the delivery.

Approximate cost of services:
$50.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Previous versions of this review:

Terrible delivery etiquette in Port Coquitlam
Private User
1 review Port Coquitlam, BC
0/10

No delivery etiquette

Building Supplies and Hardware review in Port Coquitlam

It is now 5 p.m. and we have been waiting since 8 a.m. for our new refrigerator to be delivered. Contrary to their website information, the company did not call yesterday to confirm a delivery time for today. My husband finally called the 1-800 number at 10 a.m. and spoke to an agent who assured us that our new refrigerator would be here between 10 a.m. and 2 p.m. I removed all of the food from the freezer compartments as well as the cooling sections and put everything in coolers. I an concerned that this food will spoil before we get our new fridge. My husband is now on the phone trying to find out whether or not our new refrigerator will arrive by 8 p.m. tonight. He has been on the phone for about 15 minutes now.

I am also considering putting all of the food back into our old refrigerator and canceling our order. Perhaps we should by the same refrigerator from a different vendor that is more trustworthy than Home Depot or their delivery company. To be continued...

Approximate cost of services:
$50.00