Prior to dealing with DM Air Inc. I had another company inform me that a new AC unit would be a good idea to install as the cost to repair my current one would be over $1000. Since my unit was 11 years old I decided to get something new instead. After shopping around I decided on a YORK unit from DM Air Inc.
Scott came to my home to replace my ac unit this morning and discovered that instead of replacing the unit he could fix it by replacing one $90 part.
He did not have to say anything he could have just continued on and installed a new ac unit. Instead he saved me the cost of a brand new unit. Scott could have made a sale and continued on his way, instead, he gained a life-long customer and advocate.
If you need service remember that Honesty and Integrity are worth more than saving a buck or in my case – a new air conditioner.
- Approximate cost of services:
- $2,700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?