Plumbing all worked from the outset, but they put in-floor heating in a pantry which was already going to be hot due to its location directly above the basement boiler room. Wiring was a mess, even though it worked. There were some maintenance issues as the years ticked by, but Jensen would not even acknowledge receipt of our voicemail requested for service. They could have called and told us they were not proud of their original work & feared they could not troubleshoot or repair it, but we never heard back from them on 3 separate occasions.