Farley Windows Inc

The door looks great, but on the day of the install it rained, the water was coming in from the bottom, and there is a big hole between the two doors at the bottom

Strongly DO NOT recommend KP/Farley
We received an email on Feb 2 2023, from KP/Farley and this was their response

Good afternoon
We have received your warranty request from Home depot. I looked at all the info and the windows from 2015 with air infiltration might have weather stripping issues that need to be changed and this is not under warranty. You can Contact any window repair company in your area to change the weather strip at you cost.
 
 Thank you.

And my response was on the same day

Hello, 
Im sorry this is not an acceptable response. At the very least I feel a visit to the home is required. 
We doubt highly that this is solely weather stripping as you put it. 
There is also condensation between the two window panes. 
I will be awaiting a response. 
Thank-you Sincerely 
Gaby

I had sent them pictures in a second email, it is now March 6 and have not heard a reply as of yet.
I called other window competitors regarding the situation I was experiencing. Unfortunately for Farley/KP,
I found some very helpful companies and two went over and beyond. The first helped me locate a company that might be able to do a home visit/inspection, and that company did not charge me nor did we pretend we were in the market for new windows to get them to come see our concerns. As Farley offered no solution and service, I was not going to be taken advantage of.My family and I do not claim to know how to manufacture and install windows.
Saturday March 4th we had someone come and inspect the windows and doors.
The front door seal is popping from within the glass.
The back door window seal/gas is gone between the glass there is a foggy haze.
All the windows have ice forming in the corners. Our inspection(he) explained that condensation is normal. With the heat of the house and the cold from outside this could happen but our windows are forming ice on the inside and noticed how cold the rooms are in comparison to our living room which is one of two windows that we did not change.
The windows are bowing which is causing air to come through. He pointed out what he meant in the corners. He also mentioned jambs and sashes where incorrectly installed and/or manufactured. I was starting to get overwhelmed with the window terminology. The jambs are thin, not very thick which most likely provides little room for insulation. He could not believe the amount of flaws.
Farley/KP offer a lifetime warranty. Our inspector searched for the Farley pdf and sent it to me. He believes that the weather stripping is include unlike we were told in the email. Non the less our weather stripping is intact as I stated. He believes all the windows should be changed at the very least the glass. He could not believe that no one from Farley/KP had come to investigate the windows and simply sent the email response they did.
Therefore I feel my email was not given any importance and hopefully the Google review will have them reach out.
I will be posting on homestar. I was told I could post pictures there for those who are interested to see.
If you value and expect customer service, quality workmanship, while keeping your home warm especially with the rising cost of heating bills along with everything else Farley/KP windows is not proving to be a contender. Their service consisted of an email that claims MIGHT be weatherstripping. This is far from customer service and believe they are not they are not upholding the bare minimum of the contract and warranty they claim to provide.
Our mistake if any was my parents had a budget and liked the payment plan and warranty that Home Depot and Farley provided. People should mot be taken advantage of. I hope Farley/KP honours their contract and my claim simply landed on an inexperienced associate inbox.
Im hoping to hear from Farley/KP. For as long as this review is visible they have not attempted to address me and come to a reasonable resolution. Things go wrong at times. Its how it is handled. This far we have been ignored. I believe in second chances.Here is my email galejandrag@yahoo.ca

Ordered these in July got them installed in October a day later both windows the gaskets failed or weatherstripping or whatever you wanna call it. Contacted the installer they were great however Farley is terrible four months later they’re finally sending somebody out. And this dude is bossy. I can’t even change my postal code on this website.

Poor quality in many ways.
Poor 0 customer satisfaction or services.
Do not recommend.
Poor warranty
Shop around.

I purchased 11 windows through a big box store that deals with Farley, the windows operation/efficiency had some hiccups and it took sometime to get things figured out, but at the end of the day once the company saw the deficiencies that I was pointing out they came and repaired the issues ( hopefully the repairs stand the test of time and climate ) they were accommodating to everything I pointed out to them.

Overall my experience has been less than ideal and bumpy but I would say that if a company can repair the issues and is willing to come back to fix the issues in anyway possible then it is respectable and should deserve a chance to earn your business.
They do stand behind their product which is the main thing.

I changed all of my windows for farley windows in 2014 (10). After 5 years, more than half of them have problems. The pvc on the opening is making a bow shape wich is due to a broken little part inside the frame according to farley. But they are not on the warranty. So after 5 years, I got more than half of my windows that let's air get in on the sides. Im not talking about the actual window frame but the opening frame so it is not due to inproper installation.

Company was bought out in 2014, they will no longer honor any lifetime warranties prior to that date!
Great way to retain customers! And they have the nerve to advertise being in business over 45 years under the original name....pathetic.

We purchased a KP Building Products Patio Door and after it was installed, we noticed there was a defect in the door. We contacted KP Building and a Service Rep came out within a day or two. He ordered a new door and after a few weeks, it was installed. Abdool, the Service Rep was very helpful, courteous and efficient. We feel he is a great representative of this Company. The patio door looks great and we are glad to have used this Company.

Carol and Stan, Barrie, Ontario

I changed all my windows to their vertex 3. They are leaky and cold. I ha e called many time through home depot for warantee. They came out once after the winter and spent more time inspecting my installation than the window. Once they determined the install was done correctly the technician put his hand by the corner of a window and said... I don't feel a draft.. after 2 years I have one windows that's all foggy and 12 others that are so bad in winter they ice up even if I bring my th down to 35% in o my -4 weather. I have called for a warrantee claim this winter and they gave me the runaround. I am again waiting for a callback from them. Stay away their product is horrible and they don't stand behind it.

Bought farley windows from home depot. They are almost 2 weeks past the delivery date. Home depot blames Farley windows and Farley windows blames home depot. Called Farley today and promised me they were delivered today . Never happened!!! My customer is livid..now blaming me !. So everyone blames everyone and i still have no windows... bad part is i had to pay in full before ordering...they both got me....