Surplus Freight Furniture

pushed to buy warranty when I went to make a claim they said I was missing a paper of certificate that i never recieved therefore not covered, and was never given a certificate and paid 258 only to be told I get no coverage. Staff extremely rude laughed at situation and also played games saying they would replace stalled for weeks then said no. blown away that customers who work hard everyday and pay for a warranty after being pushed into can be treated like this I believe the they simpoly pocket the money at this point and have had no resolution I should atleast be refunded for the warranty for them to say I lost a single piece of paper and therefore get nothing is terrible I never received the paper and find it funny that I have all my receipts so why would anyone who kept and filled there receipt throw out the most important part of the papers just not right. I am a single parent who works full time and saved for along time to buy my children there bedroom set and now have broken bed that cant be used. I have offended, insulted, and treated verbally abussively and I never spoke inappropriately at any point was nice...please don't be fooled by this company and staff selling you a warranty and I recommend that no one ever spend there hard earned money at a place like this, they need completely lay off all staff especially management at kingston location the manager Steve was especially who lead me to believe they were replacing bed to after few weeks of stalling having me provide pictures and documents and me running to the store several to provide different things after working midnights to at end of it say no we can't help you and it's my fualt they didn't give me document I should of known. the receipt I have shows the purchase of the warranty why would I assume there was an additional paper missing. I am blown away that kind of behavior would go on in this day and age and especially in a professional environment. also sad that there is no one to speak to above the store Manager unless they are misleading me about that too but I haven't been able to reach anyone else... AGAIN PLEASE, PLEASE NOT SHOP THERE BETTER OFF TO THROW YOUR MONEY AWAY. at least that way you weren't treated like crap and basically bullied by staff comments and sarcasm...