Structube

Ordered a bed in early Nov and was advised I had to pay a $90 delivery fee even though i wanted to pick it up in store. After 6 weeks they called to say my bed was ready to be delivered and that the delivery company would call with a 4 hour window when the bed would be delivered. The delivery company called my home phone 3 times leaving recorded messages with no 4 hour window and no return number. They did not call my cell or email and instead showed up at my house when no one is home. The store manager now wants me to pay another $90 delivery fee that I didn't want to pay in the first place. I have tried for a week to speak to the area manager and no one will return my emails. Their delivery system and customer service is terrible as no one will speak to you even at the head office. One of the worst customer service experiences I have had in years.