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I have to say that the service I got from the sales representative was fantastic. I went to the branch on Rene Levesque in Montreal with a lot of question marks in my head and not so sure about the kind of upholstery I wanted, but the lady at the store made it very easy with her recommendations, she seemed to know quite a lot about their products. I even called her a few times to ask for methods of payments availability of products etc., and she was always very polite and helpful.
The bad part of my experience is when I showed up at their depot at 6000 transcannadienne, Saint Laurent, Quebec, H4T 1X9 , to pick up the sofa. The first person I met at reception was very rude and disrespectful at times, I kept patient because I wanted to get my sofa and leave. I finally get a slip to present at a certain gate where I met three employees that seemed to have kicked of their morning the same way as the receptionist, rude disrespectful and even aggressive, they let the couch fall from the jigger, and they were 3! making it mark on two spots, they were very upset when I requested to open the wrapping to see if there were damages from it falling, they showed no courtesy at all but, again, aggressiveness and bad manerisms. The receptionist came out to appoligize once I finally lost it and told him I would come here to post this comment. People like that give the bussiness a bad image and reputation. If you buy from them I suggest that you pay for it to be delivered, risking to have careless employees handling your furniture carelessly and then find surprises at home, or just show up and be ready to either deal with their attitudes or fight with everybody like I did that day. I doubt they will change their approach with customers at all. There was another customer there agreeing with me and telling me he had been treated the same way, and he also had a verbal confrontation with reception. The reason for their lack of respect and the ridiculous customer service, acording to reception, is that they were tired. I spent a bit more than 1000 dollars on a couch, is it too much to ask that it be delivered carefully and that I am treated with the same respect I treated them? Always post your comments here, structube moderators wont allow any negative comments on their page.