- Approximate cost of services:
- $6,000.00
This client decided to install the windows themselves. They ordered the windows the wrong size. We gave them a break on the pricing for the new windows and agreed to try and sell the incorrect units to try and recoup some of their money back. They are still in my shop if anyone is interested. When the new windows arrived and they got them to the site they then realized they had ordered the wrong colour. This some how became our fault and we were expected to provide new product for free. I am happy to help, but some situations are just not our fault or responsibility. We have a complete showroom with all colours and products on display, and trained staff to help.
Our install crews are professional and experienced. The windows were installed brick to brick with complete removal of the existing frames as per the contract. We ordered one window incorrectly and one unit arrived damaged. Both problems were rectified. This was a large install that could not be rushed and to get consistent work the crew needs to be the same team. The job is 100% complete, the customer paid the invoice 100% in full, and the windows look great. I believe that this review was written in haste at the very start of the job where expectation levels were not realistic.. If anyone has questions about this particular project please call and ask for Nelson to provide more details.
I really tried hard to get this one right but I must admit that everything that could have gone wrong did. I (Nelson) even processed the order with the door hinged in the wrong direction. Yes, we are human and mistakes happen. It took some time to work through the issues as this door was a little complicated but I am happy with the end result. The clients were great through it all and gave us the chance to make it right.
Thanks Peter. Your review is an important one. Sometimes things don't go the way we want them to, but if we are given the opportunity to make things right, this is where you can prove what you are really all about. Thanks again
Nelson
Our family and dedicated staff have been installing and manufacturing custom quality windows & doors since 1985. An 11 time winner of Toronto's Top Choice Award, our passion and desire drive us to deliver windows & doors that you can be proud of. Unlike the majority of our competitors, we do not solicit reviews or compensate our clients for posting favourable reviews. We always do our best to ensure our clients are 100% satisfied and we offer unbeatable customer care - before, during and after the project is complete. 2020 marked our 35th Anniversary which we were happy to celebrate with our many loyal customers, family and friends. Thank you for visiting Dundas Specialty Windows & Doors. Please visit www.experiencedundas.com for more information or to book an appointment.