Pack and move from Ottawa to PEI
We choose this moving company based on price, wanting to support local companies, and their claim that they were insured. We also paid them to pack our belongings in addition to the move. The movers were lovely, however every item moved with a surface was damaged. Even my $2000 coffee machine was damaged as water was not removed before they packed it and the sub-zero temperatures broke all the plumbing. They have yet to submit a receipt for services rendered (after four requests), and attempts made to make an insurance claim via the owner have resulted in angry, threatening emails. Sadly, we are now in the process of seeking legal counsel and submitting a complaint through the Better Business Bureau. We would NOT recommend this company to anyone who cares about their belongings.
- Approximate cost of services:
- $3,000.00
- Company Response
These people move again after we had picked up and delivery they're items into a storage from Ontario to PEI . They were more than happy upon pickup , how that everything was neatly packed and wrapped and great care by our staff was taken . Upon delivery , all items were unwrapped ( Our moving blankets cannot be left with customer , when it is going into a customers storage trailer , instead of our company containers. So everything had to be unwrapped ie Furniture . The customer did not provide us with any covers or straps to cover or secure they're items . The house they were moving into was not finished , so they provided they're own storage trailer , that they would move later themselves . Because they would not secure the furniture or wrapped the furniture after we had delivered to they're storage container ,they subsequently caused damage when they themselves moved they're own trailer and then had the gaul to blame us weeks later for that damage after they had previously receive anything in good order . The coffee maker had not been used for several months, we know this because when our packers prepared it for packing , old mildew coffee grains were in the dispenser. We asked the customer about this and they said they had not lived in they're Ottawa apartment for several months because they had been working up north ( Northern Canada ) We rinsed it out and packed it . We are not responsible for washing dishes or cleaner coffee machines and the customer should have least cleaned the item before we packed it . They at the time were impressed that we took the time to rinse it out . These people certainly seemed to think that they could make outlandish claims and our insurance would just automatically kick in and buy them new items . Well in my books that's fraud and I for one will not be taken by a fraudster . Thank God most Canadians are polite and honest. We have been in business , relocating people cross country for over 20 years and you will be lucky to find more than a handful of complaints regarding my company . Less than 6 . That's 20 years in the moving industry and having less than 6 complaints is unheard of in this business . That's because we do take great care in avoiding such claims but avoiding dis-honesty from a fraudulent claim is even rarer , thank God .