Zancor Homes

Design/Build
Vaughan ON L4K 1H3
Write a Review
Write a Review

HomeStars  >  Kitchen & Bathroom - Cabinets & Design in Barrie  >  Zancor Homes  >  Shoddy Workmanship Wrong Kitchen Cabinets
Hubert in Toronto
Hubert in Toronto
1 review Angus, ON
1/10

Shoddy Workmanship Wrong Kitchen Cabinets

We just moved into the Pine River South Subdivision in Angus. Since moving in, we have discovered a number of things that are poorly done, including paint all over the tub in the main bath, grout that's missing between tiles, paint on the exterior brick and missing mortar, stain from banister on the hardwood floors, incorrectly installed garage doors, chipping concrete on the front porch, water penetration in the basement, broken floor registers, improperly sealed window. The contractors actually ran into our house since we moved in and damaged the brick on the rear of the house, but the worst, most infuriating thing is that we have the wrong cabinets. I was shown a wooden door and told "We have this one in white". Then Katherine recorded our choice, or so we thought. We signed off on what she had written because we didn't know it wasn't the one we has chosen. They didn't have one to show us, and we had no way to know she hadn't written the one we chose. Now they tell us that because we signed off on it, we have to put up with the cabinets we have. We paid for the upgrade, and got a style of cabinets that we did not choose and do not like.The first picture is the door we chose, which we were told They had in white, the second one is the one we got because Katherine recorded a different style than the one we chose. They refuse to admit that they made a mistake or rectify it. Customer satisfaction is not high on this company's priority list. Stay away!

Approximate cost of services:
$0.00
3 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Hubert,

We are sorry to hear about this experience. As a purchaser we fully understand the excitement that is created when picking options and extras for your new home. Purchasers go through many colour choices and bounce back and forth with certain colour pallets. At the end of any décor appointment a review takes place where colours and options are verified before any paperwork is signed. Now I will admit that sometimes a contractor will make a mistake and install something incorrectly but it will be the paperwork that governs and Zancor Homes will replace what is incorrect. In this case you have gotten the kitchen selections as you have chosen and signed for and nothing has been done incorrectly here. With respect to any outstanding defects or issues with your home Zancor Homes will always attend to these matters.