Poor Customer Service. No one Cares
Continious problems with the mackenzie collection townhouse. Customer Service and everyone at Zancor truly does not care about you. When you annoy them enough they say things like sorry for the delay when in reality 6 things broke in a week. I would never use this company for anything no matter what they sold. The trades seem from the bottom of the barrel. Some bring stereos and leave lights and doors open all day when the homeonwer is home. Leaks galore and everyone blames everyone else. This townhouse is junk no matter what they may say. All the home owners in the area are upset and the trades say its one issue after another. Oh and the 3 delays!!! The sales guy told me they can build a 1.5Million dollar home in 4 months yeah right. no one here is looking out for your interests. They extract your money then provide trades that smell like 10,000 dirty socks. Never ever ever ever will we use this company and will always for now to the end of our lives tell the truth about Zancor. The trade damaged our door when he was here and no one goes whoops i am so sorry! NO ONE CARES NO ONE DOES ANYTHING
The kitchen island is crooked by 3" how can you do this when you are working on a grid of tiles!!!!
- Approximate cost of services:
- $640,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Private User,
I am truly sorry you feel this way and really do find it hard believing your statements. Your statements are very typical of a keyboard bully. I have no problems discussing your concerns along with my after sales service team when you have a moment. You can call me anytime Domenic @ 905-738-7010 as I would like to get all the facts and respond to your claims, everyone knows there is always 2 sides to every story. Looking forward to hearing from you.
_____________________________________________________________________________
January 5 2017
Just an update. Two weeks has passed and nobody has attempted to make contact with myself. Zancor Homes will always stand behind its product but from time to time you get a keyboard bully who wants to complain for no reason. This seems to be the case here.