Assiniboine Lawns & Landscapes

In May 2023, a crew from Assiniboine completed the project to level our backyard and the sides of our house. Upon completion, we paid the outstanding amount and received a 2-year warranty. However, after the first heavy rainfall, we noticed a large puddle in the corner of our backyard and approximately 10-15% of the gravel and rocks washed away from the sides of the house. We immediately contacted Assiniboine and received a quick response from Jacob in Customer Service.
Attempts at Resolution:
Project Manager initially responded by redirecting the waterspouts onto our neighbor's property, a solution that ultimately worsened the situation. A subsequent fix involved adding more gravel to the corner, but the sides of the house were left unresolved, with landscaping fabric still exposed.
Assiniboine then suggested a more extensive solution, which included the addition of underground weeping tiles and a "dry riverbed" along the property line. Trusting Assiniboins expertise, we agreed to this proposal and signed a contract for the new work. This project was completed on July 29, 2024, but the result was far below our expectations.
Quality: Instead of the 55-foot dry riverbed we were promised, we received a 36-foot installation that was poorly executed and inadequate for the amount of water runoff expected from the waterspouts. Furthermore, we requested that a barrier be created between our backyard and the neighbor's property to prevent dirt from being washed into the riverbed, but what was provided was an unpainted two-by-four plank leaning against the fence a clearly substandard and unsightly solution. The weeping tile connection to the downspouts was poorly done, lacking connectors and looking cheap.
Attempts at Further Communication: We reached out immediately to Project Manager and Assiniboine's Customer Service to address these issues. After waiting for two months, we finally had an inspection estimator/General Manager at the end of September 2024. His response was that the company would "think about how to fix this." By mid-October, we were informed by Project Manager that no further work would be done on our property, and that we would receive a refund for the last project.
Current Situation: As of today, November 25, 2024, the issues remain unresolved, and we have not received any refund, despite the warranty and promises made by Assiniboine. We are extremely disappointed with the poor quality of the work and the lack of communication from your company. This is not the level of service we expected from a reputable landscaping business.

We are extremely happy with the quality and execution of their work. They went about above and beyond our expectations in the fine details of making sure we were happy with the outcome. They moved our greenhouse, created a level pad with crush and concrete blocks, reworking our paving stones, building our privacy fence for our hot tub. Itgil and Anka knew our vision and made it happen!

Assiniboine's team did exactly what was asked and fit us in despite our request coming very late in the season. They built us garden edging / small timber retaining wall, a french drain for drainage, sourced and installed five trees, some gravel and sod where requested. They were very fast and cleaned up everything before leaving. Very satisfied and would definitely work with them again.

We have a new home construction in Riverstone Cranston on the Bow River. We wanted a top notch company to ensure solid retaining walls and beautiful results. We had a difficult 3:1 slope wide and shallow lot and decided Assiniboine could handle to job. Our project manager was Anka and along with his crew Anka did a first rate job!! The entire process was handled professionally and with great care and attention to detail. The workers were always polite and professional and were there daily until the job was done. Site was always tidied up at the end of each day.
We opted to complete the hard landscaping including all stone work and cedar planters first and will have them back to finish the planting firepit etc. in 2024. Both stone and wood workmanship were top notch! These guys are the best!!

Had a short (highpoint ~2ft tall) but long (~100ft) wooden retaining wall that was rotting and beginning to have holes. Got 4 different quotes to compare and Brandon from Assiniboine did the best job between pricing as well as listening to the different options we asked about(incl providing an option of preserving/re-installing an existing chain link fence to save money). All in all we demo'd the previous wall (thanks Johan!), excavated below grade to install a proper compacted base and sloped drainage, put in the Pisa stone block wall, and re-graded properly with gravel on top for nice long dog run area. They were able to save most of the fence and only 3 new poles were needed which was incl in the original quote. Also signed off on an option of redoing along the back of the house that had dead grass and replaced it with gravel as well and a nice brick border. Tee and Zoob were amazing and did all the wall/backyard/fence work perfectly. The PM Colin was also available anytime and came by sometimes multiple times a day to assist and answer questions. All in all was a great no hassle experience with Assiniboine and it's a good feeling to know they will stand behind their work as well. Great job and happy to recommend them to anyone.

We recently had a garden wall installed in the spring of 2023 by Assiniboine. They estimated the job in Octover 2022; Brandon was very professional and efficient in providing us a very thorough quote which was also the most competitive of the 5 vendors we inquired.

First thing in 2023 once the weather allowed, construction coordinator Anka contacted us and came out for an initial visit to ensure we were fully aligned and then at the first opportunity he and his team were out to do the work. I must say they are one the the most conscientious, hardworking and courteous crews I've seen. And they take a tremendous amount of pride in the final product really going out of their way to make it right. The way our wall abuts the house and sidewalk was done to perfection, even though it required considerable time and effort to shape the stones.

Would highly recommend this company.

Great service from start to finish. Estimator, Brandon, to Anka and his team. Job completed quickly & efficiently. Highly recommend this Company.

Our small backyard was the victim of a large,rambunctious puppy (He's now grown up and calmed down!). We had a modest budget, and Assiniboine far exceeded our expectations! Everyone -the office staff, estimator, project manager, and crew - was curtious and professional. The crew made sure to check with us before moving/replacing plants, and positioning the new tree and garden stones. We couldn't be happier with our choice of landscaper!

Second time using Assiniboine, had Anka and his crew out to a townhouse we purchased to completely remove old pavers and debris and install paver patio, cedar wall, cedar window cover and steps. Excellent job was done on all aspects, his crew was always working long hard hours and finished the job in record time. The installation of the paving stones was the best job we have ever seen with excellent care and precision. The job site was tough as its a fully enclosed back patio with no machine access and the job site had to be kept clean with no materials left in the back alleyway at all times. Every day the crew would clean up everything and keep noise and mess to a minimum for the
neighbours. Anka and his foreman always had excellent suggestions with regard to materials selection and how to execute items such as enclosing the gaps to keep pets from escaping under the fence, and fix drainage issues in back corner. We couldnt be happier with this job and wouldnt not hesitate to use Assiniboine again. Photos show before and after