Clear View Plumbing And Heating

This is the DRAMA that I lived using the services of Clear View Plumbing and Heating Ltd.
1. Friday September 14: The drainage of the basement toilet is blocked; dirty water does not flow into the sewer.
2. The Clear View Plumbing and Heating Ltd. website called my attention and I call them by phone requesting the service. FIRST ERROR OF MY PART: I did not read the reviews on the Internet, if I had I would not have called them.
3. The technician arrives at my house and before starting the work, he told me that the toilet is old and that it does not have power flush ... Of course, I did not believe him ... but out of decency I did not say anything (I am a Certified Mechanical Engineer Professional). The technician's argument does not makes sense.
This house is 10 years old built by Shane Homes and all the toilets of the house are of optimum quality, the best in the market and are impeccable, aesthetically and technically.
3. The technician sat on the first step of the staircase and spent about 15 minutes doing calculations, and then he presented three prices ... I chose the one in the middle, CAD $ 896.00. I seemed very high, but I accepted it
4. The technician at no time told me that the drainage work DOES NOT HAVE GUARANTEE ... I discovered it 5 days later when it became clear that the work was a disaster: The toilette had a leak to the floor ... .and the water was returning ... from the drainage pipe to the house.
Obviously, I would not have accepted the technician would touch anything in my house, much less pay 896 dollars WITHOUT WARRANTY.
I signed something on an electronic tablet ... but you do not know what you are signing ... because you can not read until the payment has been completed and you get the PDF invoice over the internet.
5. I called to claim for the quality of work and they sent a new technician. This technician, very gentleman, uninstall the toilet and proceeded to replace for the second time the wax seal to correct the leakage of the toilet toward the floor.
Before re-installing the toilet, the new technician proceeded to check the drain and he figured out that the drain pipe was still plug and he informed to me that the drain work had NO GUARANTEE ... for which I HAD TO PAY AGAIN.
6. I emphatically refused to pay again and asked him to leave the toilet unattended, that I was going to call the police because I felt they were abusing me. (I was very upset, but I was decent)
7. The technician called his manager and he got as an exception “as a courtesy” and they did the job again.
8. The job went well ... the new technician did it in about an hour ... and he did not try to sell anything to me, he did not say anything about the “old” toilette. I still owe the "FAVOR" to the company Clear View Plumbing and Heating ltd.
9. End of the drama. Lesson learned ...talk to your legal advisor before signed the go-ahead of the work order, in your home, at least with this company. …be smart, read all the small letters in the contract, even reading through the electronic tablet, like Superman. And sign the order with witnesses ... do not trust ... do not be naïve.
Luis Calderon.