Must be nice to just verbally rattle off an estimate at the door with nothing written down in hardcopy. My mistake in signing off, or even letting the Tech in the door. I had the Softner, all they had to do is install the lines and hook up.
- Approximate cost of services:
- $800.00
- Company Response
Hi there Shaun, I believe we've spoken about this issue already, but I just wanted to take a moment to address the concern. We certainly acknowledged that a clerical error may have taken place; although the price WAS listed on the invoice you signed, before (authorizing work) and after (upon completion of said work) it was not listed on the "Work Authorization" portion as well on the invoice portion, for that we sincerely apologize. Of course, the technician did review the job and price with you before the work was started - of that we can agree - although it wasn't listed in BOTH spots on the invoice, as it should have been.
These are the 3 pillars of our Company: 1. Go over the price. 2. Guarantee that price. 3. Guarantee the work. We follow that every time and we don't start a job until we get the authorization to do so.
Because you felt unsatisfied we issued a courtesy refund of 150.00, in an effort to put our best foot forward and do right by you, our customer.
Thanks for pointing out this error in our paperwork, Shaun, the only way a business can really learn and grow is through constructive criticism! It doesn't go unnoticed, or unappreciated!