I called them 2 days about a loud banging noise coming from my furnace. Karl came and said it was a result of abandoned wires and a dirty filter that was the cause of the banging. He replaced our filter with an extra one we had on hand and did a tune up. He also provided us for further options down the road for future maintenanace. This costed us close to $400. We didn't mind paying that because we thought our problem was fixed.
Last night the banging noise returned. When I called Clearview Hilary informed me "it sounds like it could be a bigger issue" and that if my warranty did not cover it I would have to pay. This is absolutely ludicrous since it is the exact same issue I had 2 nights prior and was "resolved" according to their technician, Karl. If a warranty only lasts 2 days that's another issue in itself. I was absolutely frustrated with Hilary as she clearly wasn't listening to what a customer has to say. I had to correct her 3 times on my name and she still pronounced it wrong. There's only 3 letters in it! She wasn't hearing my concern or what I had to say. If you're going to answer the phones and deal with customers you need to LISTEN to them instead of your robotic schpeel.
I was charged again, almost $73 (their travel and diagnostic fee) for Karl to return to diagnose that nothing is wrong since he was there 2 days prior. So why am I re-paying for a visit that was resolved by him? He then called his supervisor for suggestions, they were both stumped and couldn't find an answer. He offered me their contractor to look at my ducts, thinking that could be where the issue is. The quote on that would be $830. $830 to look at what they PRESUME could be the issue. Does anyone like to pay $830 for a guess?
It has already cost me $500 with Clearview to NOT fix the issue but now they want me to pay an additional $830 for a guess. So do I get my money refunded from them for not fixing what I called them for in the first place?
Not impressed all around.
- Approximate cost of services:
- $500.00