It's amazing reading the reviews, either its a 10 or a 0.. Most of the 0's have an interesting story to tell...
Well here's my 0 story...
5 years ago purchased a high end furnace through these guys. Big mistake. First year, motherboard fried. They replaced it for free. 3rd year, same motherboard fried again. They replaced it, with some hesitation since the yearly 'maintenance' wasnt done . Maintenance has nothing to do with a fried motherboard in the 1st and 3rd years.... Anyways onto the 5th year, had a friend who does plumbing 'do maintenance' to check for leaks etc. Everythings great. Few months later, ticking sound in blower of furnace. They are well trained on the phone to pretend that you'll get covered under warranty but warn you that you might still get charged 70$. They come in, look at furnace for about 5 seconds, and say 'no mainenance recorded, we'll have to charge you $300 more to investigate it.' Seriously?? You couldnt say that on the phone? You havent even taken out a tool and you've charged $70 and wont do more work without more money? rediculous.... goodbye... stop payment on card..
On the invoice it says 5/10 year warranty... is it 5 or 10 years? maybe they meant 5/10 which equals 1/2, or 6 months....!! watch the fine print!! not paying their grossly overpriced yearly 'maintenance' will void the warranty...
- Approximate cost of services:
- $7,000.00