I originally used Clearview to install a gas line for my new gas stove, Paul showed up late, took a look at what was needed and informed me that he had to come back a second time as he did not have all the material that was needed plus the pipe had to be cut, so he set up an appointment for the next weekend. He was late again but got the work done, while he was there I had him look at a leak that was coming from my kitchen drain. He gave me a quote and said all I had to do was contact their office to set up an appointment. So I set up an appointment for my day off, Paul was to be there at 8:30 by 9:30 he had not arrived. I called the office only to be told that he would not be there because of an emergency and they had no other tech's available. the job would have to be rebooked....next appointment was the following week, The tech was late by an hour........showed up and did not have the proper tools to do the job and would have to come back. I had him quote me a price to move my hose bib while he was there.....price went from 385.00 to 1336.00......and he wanted a deposit in order to guarantee an appointment so I paid for the work in advance. A week later next appointment comes and tech is late so I call the office only to be informed the he is not longer with the company but because I had paid for the job they would send out a different person to get the job done, I asked if he would have everything that was needed to complete the job.....I was assured that he would have all the tools and material when he arrives. The second tech, Dennis showed up and took a look at what needed to be done and informed me that he would have to come back as he was not aware of what was needed and that my main shut for the water was not functioning and needed to be replaced......they wanted another 500.00. I said no way went and bought a new one for 20.00 and he agreed that he would install it on his next visit which would have to be on the following Tuesday because I had to get the city to shut off my water . Had to get a friend to be at my house as I could not get time off, Dennis was to be there at 2:30 showed up at 5:00....changed the main shut off and fixed the leak and started on moving my hose bib, then informed me that he had to go and would come back the next day to finish the job and it would only take 10 - 15 minutes. The next day was Canada Day and I asked if they were open and he yes not a problem, he told me that Dispatch would contact me with the time. By 10:00 am I had not heard from them so I called only to be told that they were only open for emergencies and that the tech was out of town. By this point I was extremely pissed off and still am. They sent out a third tech, Brian G, yesterday to complete the job. He was professional and made sure that I was completely satisfied. But I will never use this company again and will not recommend them to anyone!! I think I was over charged and it took longer to get a few things done then it did for my deck to be built!!!!
- Approximate cost of services:
- $1,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?