I chose this company because of their on-line reviews. "Don't believe everything you read" rings true in this case. We had a water stain on our ceiling that was obviously coming from the bathroom above it. The prices that they offered to do a diagnosis were absolutely outrageous. $370 to put a hole in my ceiling to look at the pipe, and $520 to lift the toilet and check the wax seal. I paid to have the hole put into my ceiling, and the technician offered no further information to the assessment. He advised us to just "keep an eye on it" as he couldn't determine where the water stain was coming from. He offered to lift the toilet, but advised me that despite paying $370 for a diagnostic that returned no diagnosis, I would still have to pay $520. These prices were for diagnostic testing. I'd hate to see a quote to actually have work done. A week later, I received a follow up call. I asked for someone to come take a second look and was advised I would be paying yet again for someone to come by. I feel like I paid $370 for nothing more than a huge hole in my ceiling and no firm diagnosis. They claim "competitive pricing", but $520 to lift a toilet? I don't see anything competetive about that. The only star coming from this review is due to their customer service. The dispatchers and the technicians were friendly. I have since sent an e-mail to their customer service and have received no response.
- Approximate cost of services:
- $900.00