I was supposed to get my hot water tank maintenance done today, as I got one installed from them approximately a year ago. I had scheduled it for 8am because i work downtown and cannot afford to take a full day of work waiting for somebody to show up. By 830am nobody had showed up, so i called the company to find out what's up. They said there had been an emergency elsewhere and they needed the plumbers/technicians. Which is fair enough, I don't have a problem with my appointment being pushed due to an emergency. My problem comes when nobody from the company calls to let me know there is a major delay in my service. At the very least i would have expected a coutesy phone call that way i'm not wasting my day at home instead of at work. Another issue is this is the second time I've had to call them to find out there is a delay in my service. Last year when I got my hotwater tank installed they were 2hrs late, at that time i called again 30min after my 8am appointment and they said the technican was stuck in traffic so they would send a different guy out instead. Again why did i have to call to find out this information. The company should atleast try and keep there customers informed of any delays.
- Approximate cost of services:
- $0.00
- Company Response
Hi there Colin - I spoke to you the day you left this, but I figured I'd acknowledge you on here as well. First of all, my most sincere apologies for the lack of communication. It's not the way we like to do business and I'll admit that the surprise cold snap put a severe strain on our facilities. Nevertheless, you're absolutely right, a phone call should have occured - and typically it does! I'm glad you're happy with the complimentary year of planned service we've provided, including complimentary maintenance on your furnace, and I'm glad we're able to put this behind us! See you on Friday!!