emergency saturday electrical problem
- Approximate cost of services:
- $400.00
- Company Response
Karen, you make a very good point. Time and material billing (T&M)is still used extensively in the service industry, which means the customer's costs continue to increase the longer the repair takes. You can see how a company might benefit by sending their slowest or most inexperienced technician to the job. Everyone is watching the clock - but for different reasons. When the tasks are quoted up front (and ours always are) the customer can relax and allow the technician to do a great job for them. It makes for a much better service experience.