Price too high while you pay it in chunks
Had an issue with the AC in my unit while the AC would turn on then hot air would start coming out after a short period. I contact this company and no prices were provided at the start to be fair they needed to see the issue ( which based on experience you would think they know just by describing the issue.
Tech arrived on site and I got a call from their office indicating that they need to take unit to their shop to assess. again no price provided however he quoted a high price for just the visit if I decide not to go through with them. he also indicated I would get some credit towards fixing it. ( this was the hook that you are invested and need to stay with them at this point)
next day I received a call with all charges close to 50% of a brand new unit that would come with warranty. At this time you have no choice but to go through with all this otherwise you spent too much money to switch with anyone else
I gave 2 stars because issue is fixed at this time with only 30 day warranty at best. however the pricing is unreal and increases
I did not provide any numbers as I am reviewing it further with consumer rights in terms of fair pricing.
- Approximate cost of services:
- $1,925.00
- Company Response
We responded to Mr. Ijam's call by referrral to perform a diagnostic for his 2.5 ton geothermal heat pump in his condominium. Mr. Ijam was informed that there would be a service call charge. Mr. Ijam explained that the unit was relatively new and had been installed and repaired by another company in the past. It was found that the unit is low on refrigerant and had to be removed from the condominium suite to do bench service and a repair. We informaed Mr. Ijam the cost of repair and his response via email was an authorization to proceed. We held the credit card information for 3 days before processing payment. Mr. Ijam then asked for a discount on the initial service call, which we cannot as the technicians are payed employees. We repaired and reinstalled the unit at the first available time. Because we would not waive the diagnosis charges, Mr. Ijam submitted a bad review. We appreciate Mr. Ijam's business and hope that he understands our position in this matter.