A very disappointing experience with Armstrong Moving.
The company were advised that the shipment would be arriving and going immediately into storage for at least 6-12 months. They advised me to take out insurance through themselves in order to keep it all 'under one umbrella', which I did for the container of household items.
Once the shipment arrived, I was charged additional fees at the entry port, because there was too much shipping coming in, and mine would need to be stored before being trucked to it's destination.
The shipment eventually made it to the end storage facility and 10 months later, I was able to unpack them from storage. Many of the items did not arrive and those that did had severe damage/breakage. When contacting Armstrong they apologised and said their insurance was only valid for 60 days once arriving at the destination.
Moving and shipping is already an incredibly stressful time, but when the people you have entrusted with your household items have clearly no care at all for what they are packing, it adds insult to the mix. Books were packed with shoes and sheets so that almost every book was bent out of shape. Shoes were not wrapped, so heels ripped through other leather shoes and clothes. A vintage dresser had the integral mirror broken off in order for it to fit into a box and then the packer had the audacity to write on the box that the item was broken! At least 2/3 of the clothing items did not arrive, several pieces of wall art had their frames cracked and glass shattered, much of the kitchen crockery was cracked and broken due to insufficient packing material. All in all, an awful experience and one I hope no one else needs to go through. I suggest staying away from this company and finding a more reputable - and caring - one to assist with your move.
- Approximate cost of services:
- $20,000.00