First thing, is the workers who smoked while working made a mess with their cigarettes tossing them everywhere. But we dealt with that minor issue. Next, roofing nails were not cleaned up at all. A year later we are still finding nails on our property and our neighbours' properties. Needless to say we all have had several flat tires. Many attempts have been made to call Nick and Elaine, and upon hearing the address in question, they hang up the phone. Their mission statement says that they listen to each customers needs but after they have your money...well their phones don't work anymore. They are not interested in your concerns. This is taken directly from their website: "We will speak openly and directly, with empathy, respect and a willingness to resolve all issues through mutual compromise." It's been a year, and there is no respect, no willingness to resolve any issue and for speaking, not a chance. they hang up overtime, especially Nick the owner. Don't be fooled by the initial meetings whether it is Elaine or Nick. After they have your money...you are on your own.
- Approximate cost of services:
- $5,000.00
- Company Response
We did apologized for the workers smoking on your property, Once the office was notified about this there was a very quick stop put to this problem during the installation of the roof about a year ago, an item that was dealt with and not needed to be made public knowledge. Approximately a year later we received a call from this customer regarding problems with nails and flat tires. Please note that any nails that might have fallen from the roof would have been caught in the Eavestrough and not fallen directly onto the ground. Yes there are at times that old nails from shingles removed from the roof will have some nails that might come off the roof. This problem should have been brought to the attention of the office at the time of happening, not a year later. At no time was anyone ever hung up on the phone regarding concerns with any kind of roof or other problems of a customer’s home. Each and every call is taken seriously, due to reviews such as these. Each time a customer calls the address, city, crossroads, phone number and the concerns are documented. Customers also do have to realize that Extreme Roofing cannot respond immediately to a phone call, it might take a day or so to prepare schedules to service that city area of concern, as well as weather conditions, we cannot put a service technician on the roof in the rain, wind or snow, safety is first priority. This home was attended to within a week of the customer’s telephone call and nothing was found. We thank you for our review and are very sorry that you felt this way, as that was never the intention of the company.