Window City

The service advisor was very knowledgeable with what I needed. There was no charge for the window clips even though it was just passed warranty date. I was very pleased with the service and would recommended Window City.

I needed to replace some broken tilt latches for some Window City windows that had been installed over 10 years ago. The local installer was no longer in business. I found the Window City Service Department online, Chris was excellent to work with, provided parts at no charge if I provide postage. Excellent response and service.

I needed some parts for some Window City windows that had been installed 10 years ago at my parents’ house. The local installer put me in touch with the Service Department at Window City. I dealt with Chris who was very responsive and provided the parts at no charge (I honestly didn’t expect that). I was extremely pleased with my interaction with this company.

Several of the mechanisms that retains the windows in the sash and also allows it to tip into the room for cleaning had broken on our Window City Hung Vinyl Windows that we had purchased through a dealer back in 2012.

Unfortunately the dealer was no longer in business and after contacting Window City's service department and explaining my situation, I was offered two choices: 1. I could order the required number of latches and they would be sent to me at my expense (a nominal cost for parts & shipping) or 2 . If I could come into their head office, I would be given the parts at no cost.

Since I don't live that far from their facility I chose to stop by one afternoon and was able to pickup the parts I needed. The installation of the new (updated) latch mechanism was explained to me by the service manager and I was quickly on my way.

Installation of the new parts was as described and now my windows are working like new!

I was skeptical about after sales service from the manufacturer before my interaction but would not hesitate to recommend them to others or use their products again.

I purchased windows for my entire house from Window City. Recently, one of the windows required service after almost 10 years. The online service request program was easy to follow and the service team responded quickly to my query. The service tech that arrived was courteous and knowledgeable about the product. He also offered some useful tips for maintaining the windows. I would recommend Window City and their service. Window City stands by their product . Dave S , Oakville, ON

I recently needed a weather strip for my door and got in touch with Window City and their service department looked after getting me exactly what I required after asking me relevant questions to ensure I received what I needed.

I broke a latch on my windows after over 10 years of flawless use. Customer service promptly contacted me and arranged replacement parts. Greatly appreciate this level of customer service.

Chris at Window City was great in setting up this appointment. The service was extremely efficient and we got a service call and visit in 24 hours. Our problem was solved. Thanks to Phillip for the repair. I highly recommend Window City. Great value.

I was extremely pleased with Window City and the service department's prompt attention when I contacted them. I required some window repair's and it was taken care of professionally and quickly. They immediately got back to me, and arranged for a service call within days of my initial contact. I am so happy that the repairs are done and my windows are all in great working order.