I would like to send a shout out to the Service Team member Chris from Window City. I have Window City windows installed throughout my home. I couldn't open my windows on account that the part I needed to make spring cleaning easier was missing or damaged on 4 of my windows. I reached out through the web site and within the same morning received an email from Chris. I promptly sent him the photo of the Window and the "triggers" that were missing or damaged. He arranged with me within 24 hours to pick up the triggers so that I can open my windows again and finally clean them. It has been years since they were broken or missing and Chris resolved my issue within a 24 hour period! Now, all my Windows are coming from Window City (including my new home) as they have a support team like none other!
- Approximate cost of services:
- $0.00
- Company Response
Hello,
Thank you for taking out the time to giving us a review.
We are glad to know that you are happy with the products and services provided by Chris from service department..
Feel free to reach us at info@windowcity.com for any future concerns or inquiries.
Best Regards,
Nupur