Window City

As part of a renovation, Window City replaced windows and sliding patio doors in August, 2020. First, the quality of the install was substandard. The frames on BOTH patio doors AND a large window started bowing and the capping on another window was wider by 1/2" on one side than the other. The bowing issue was begrudgingly fixed by the installer but the capping was not because we gave an initial approval that it was ok as it was unnoticed.

A day after the install, in the sunshine, we noticed a difference in the color of the door frame and the brickmould . We were asked by our contractor to wait to see if this was a humidity issue. It was not. We were offered a small amount of compensation or replacement. We opted replacement. When Window City sent the same installer to estimate the work, he told us we were wasting everyone's time as replacement would not fix the issue because this is how it is manufactured. The Rep on our project confirmed the same. We should have been informed from the start that there would be a color mismatch. We obviously would NEVER had chosen this supplier had we known! We are now trying to discuss other recourse options but to no avail. No one is answering our phone calls and we have left over 10 messages as well as trying to escalate our concern. Save yourself a headache and choose another window supplier.