The flat roof was done fine, and the balcony over it taken down and put back for us--both stars for that because the peaked roof was a disaster! We did both about 5 or 6 years ago, as our peaked roof, which had never leaked, was old and our adjoining neighbour was redoing hers and recommended this company to do ours at the same time. Little did we know what was to follow. Immediately the new roof sprung a leak, and Andre did not respond to pleading phone calls. Eventually he did come, after months of calls, but the "repair" did nothing to solve the problem. Then there was a second leak. It took more calls and photos and several visits. After more than two years and buckets under our new roof, finally Andre put a second layer of shingles over the two areas where we had leaks. Peace at last...until we sprung two new leaks on the other side of the roof. More calls, more months, more tapping here and there. Finally again, more shingles added. One of the leaks was resolved. The other still was wet, the interior under the leak blistering again after being plastered over. More calls and emails and photos, that have not been answered. We still have the leak. I do not recommend this company if you need a new peaked roof. Anyone can make a mistake or have a bad experience with their crew. But it has been 6 years of our new roof leaking with no final resolution. It looks like we are going to have to pay someone to put on another new roof. 5 or 6 years of leaking roof is not what we paid for. We have now been advised by other roofers as to the short-cuts and poor workmanship that caused these problems.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Respond to problems quickly. If there are repeated problems, re-shingle the roof.
- Any advice to offer fellow homeowners facing a similar project?
- Find another company.
- Company Response
We did the neighbours and Lilian's roof at the same time about 6 years ago.
She had problems with hers after the first year.
We were back there every year repairing one spot or the other.
Just don't know what went wrong here as the neighbour didn't have
any problems with the same shingle roof.
We did try.