Over the last few yrs. we called on sears many times! at the time we thought things were done professionally! problems with windows,oh & roofing, disgusting, they just went over the problems we had, had to call sears back a few yrs later because of leaking issues, & after 3 wks of roof inst. had to call again they forgot to put in garage vents! we have trusted sears for yrs.& now not a chance ever again! they could careless now & customer service? its just not there anymore! we just had new furnace installed & again, errors were pointed out to us regarding air cond. installation! I could go on & on with our dissatisfaction with sears ! After nearly 40 yrs. sears is no longer in our list of prof. companies!! && the cost? I cant put a true#