If this had been a smaller company, I would have called the police
I ordered a laundry pair from the website on Dec. 23, and selected Jan.5th (the first available date) for pick-up. No confirmation was sent to me, so I emailed on the 3rd (webiste says 72 hour email response- it is now the 19th and still no response to that or another email I sent). I called on the 4th to ensure items would be ready (I had a truck booked), and I was told now it would be the 11th. Again, I called on the 10th and was told they really had no idea when the items would be available. When I asked about my two emails and their 72 hour response policy, the agent admitted there was a backlog of over 20,000 unanswered emails. Shocking for such a large, long-existing company the used to specialize in catalog and phone orders. I could never recommend such a company to others, this has been absolute shenanigans.
- Approximate cost of services:
- $2,000.00