I ordered a coat on Nov 13 2016, received wrong size and returned it 3 days later to a store. I am glad I have a receipt as I handed it over to my credit card company, with a record of all phone calls I made including names of people I spoke to. On Nov. 29th 2016 I received a email informing me that my order has shipped, remember this is the order I have already returned ! When I checked my credit card statement I was charged for the coat on Nov 29th (same day I got the bogus order confirmation) yet I returned it Nov 16th !
The information I received from customer service on all the phone calls I made ranged from ; we have no record of your return ; we will refund within 4 weeks ; we will refund within 6 weeks ; someone will follow up with you ; a refund was made ; you will see a refund within 48 hrs. It is now January 4th 2017 and I still do not have been refunded.
- Approximate cost of services:
- $150.00