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Sears Canada Inc

Appliance Retailers
Newmarket ON
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Private User
Private User
Private User reviews Toronto, ON
0/10

customer service

I ordered Christmas gifts from Sears Canada Nov.28 thinking this would give me lots of time to receive my order as everything was in stock. It is now Dec.17 and I received one item. Everytime I call to inquire I am told to wait 24-72 hours for a reply by email. No one knows where my order is and to keep a customer of 45 years happy they will not replace my order unless they can bill me again. Why would I do that when I am already out money with them. It doesn't help when I call to make an inquiry and customer service tells me they are sorry from the Phillipeans. No wonder I am on hold for 45 minutes waiting for help.

Approximate cost of services:
$131.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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