Tool set with free shipping to my business. When I opened the box the plastic case it came in was busted open and sockets were spread everywhere. After putting the set back together 5 sockets were missing which most likely fell out the bottom of the card board box which had big gaping holes on the seams that had no tape on them. I called to get the sockets replaced. I was told I would have to ship the whole set back and also now have to pay for shipping back to sears and also pay for sears to ship me a new set. No Joke, they screwed it up and now they want me to pay to fix it. Is this a JOKE or what. I asked to speak to a supervisor and was put on hold, 2 hours later I was still on hold, called back and they played the same game LIKE MILLIONS OF OTHER CANADIANS I WILL NEVER BUY ANOTHER THING OFF SEARS, EVER. GOOD LUCK WITH YOU BANKRUPTCY SEARS CANADA because with customer service and treatment like that you will be bankrupt soon.
- Approximate cost of services:
- $99.95