Sears Canada Inc

TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it.
Sectional came in 2 different colours, one piece beige, one piece brown. Continue if
you want to read the long full version, warning there are some obscene language to be
read. Don't order online or at all from Sears!!!

Sept 1 around midnight
So were to start... I believe that you should take everything with a grain of salt.
Yes you often hear more bad than good when it comes to companies. I wanted to believe
that Sears was still the gem that was once my mothers go to store, after all they've been
around so long they must have the business figured out. Boy was I wrong, instead of
that diamond in the rough, it's a prehistoric shell of a company that can't seem to
get it right. I for one am sick of all these Jurassic Park sequels and this one needs
to bite the dust for good. This one doesn't even have Jeff Goldblum to try and salvage it.

So let's talk about what my situation is. I ordered a couch on the 1st of September (along
with a TV stand), upon check out, my delivery date was stated to be the 16th of Sept. This
was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the
elevator was booked for that day and I was on the road to a smooth move. I wouldn't have
ordered it in the first place if it wasn't that date since I could find a couch at a local
shop and have it shipped for that day. I received the email confirmation minutes after finalizing
my order. The delivery date was marked for Sept 23rd. I don't understand how the order went
from a delivery date from the 16th to the 23rd in minutes. I called the toll free number and
was answered by an offshore operator (it was 1 am in the morning). The operator failed to have
any information, since they only have general information for inquiries, and told me to call
back between normal operating hours (8am to 8 PM I believe). Next day, the operator tells me
that the couch is back ordered. How the website doesn't tell you this information before ordering
is a mystery, I mean the mystic powers of the internet clearly makes information magically appear
within seconds before praying to the computer gods. Now I have to book the elevator for the 23rd.
I don't know what time it would come in, so I had to tell the front desk at my Condo to book me
a slot for an unspecified time for that day. I don't want to be that guy that books the whole
day, just so I can get 2 pieces of furniture sent.

Sept 21
The 21st comes and I receive an automated call. They give you a 7am - 6pm window to wait for the
delivery. This might be standard for most places so beware if you live in a Condo and have to book
specific time slots for the elevator for move in/out. So that still doesn't help me but I recall
the second operator telling me that the automated call will give me a tighter window 12 hours before
the delivery day. The next day comes and the automated call says that the delievery will be there from
9am-1pm. Luckily the elevator was free until 2 pm, so it should be good to go. A little before 1 pm
I get the call from the delivery guys and they're here to drop of my stuff. The problem is, only one
piece was to be delivered, my TV stand. The delivery guys know nothing about delivering a couch, and
how should they since they're an outsourced company with no real affiliation other than deliveries.
There was no email or phone notification saying that my couch was delayed either.

My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator
that answered my call. Anyway, she says how much she's sorry and that she understands how it must
feel, but in a non-sincere way, like she's been saying it all day and the words just lost all meaning.
She's just saying all that garbage because she's paid to and the only thing she's looking forward to
is her lunch break so she doesn't have to deal with all the p!ssed off customers that had the unfortunate
idea of shopping at Sears. I was told this time, that the order was to come on the 30th of Sept. So I
went to the front desk to book a time, which was 10am - 2 pm since they need a 4 hour window. I called
my 4th time to specify the time with the operator but was told that it would cost me an additional charge
to have a 4 hour window for my delivery. Oh boy did this set me off. After a short conversation about
how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window
secured without charge.

Sept 30
The delivery finally came. The move was smooth mainly because the delivery men know what they
were doing (not like the rest of this sh!t show). I unpacked the couch and lo and behold one piece of the
sectional was beige and the other was light brown. Like 2 turd coloured shades different, totally noticeable.
At this point, I'm done with it all, I'm gonna deal with it, maybe get a few beige and brown couch pillows to
pull everything together. Needless to say, I will never do business with Sears ever again. With all these
businesses going out of business, Sears will probably be next and I won't shed a tear when that happens.