Sears Canada Inc

I bought a VERY expensive Maytag Bravos washer & dryer 2 years ago and paid around $2000 for the pair. Fortunately bought an extended warranty. Washer stopped working and tech came, needed parts, came back 1 week later. Still didn't work. Ordered more parts, came back another week later. Still didn't work. Called me to my laundry room and said "I don't know what's wrong with it." So I asked him "Well, isn't there someone you can call? You can't just leave and say you don't know what's wrong..." He called his supervisor and more parts were ordered. One week later, a different technician shows up. This man was RUDE beyond belief --- and arrogant. My laundry room is 5' x 6' and on the 2nd floor of my home. The first thing he says, angrily to me, is "How am I supposed to work in there???" I told him, well, the other man was able to. The way he was asking me questions was very rude and patronizing "Well, was it making any noise???" "So what did the other technician do???" to which I asked "Don't you have notes? I don't know what parts he replaced." His response "Well, didn't you ask???" When he did finish, 3 hours later, he had replaced the drum. But what was equally upsetting as his rude, arrogant attitude was that he had thrown the containers of detergent and fabric softener up on TOP of my cabinets over the washer & dryer, along with some hangers that were hanging on the rack across from the Dryer. There is no way I can reach them without a ladder. And the pail that had some cleaning supplies was 1/2 full of water, just left in the middle of the floor, and the cleaning supplies dumped out in the hallway. Wet towels were left on the floor. 3 days later, my first load of laundry --- I went into my laundry room and there is a huge puddle of water on the floor.