You would think that if you were Sears, and you saw you had a 0.8/10 rating for customer service, you would be prompted to make some changes.
The first change I would make, if I were Sears, is to ensure my delivery people understood that they were delivering items to... customers! Yes, that's right, customers! Prompting you to use your... customer service skills, should you have any.
We've had the recent experience of dealing with the Sears delivery people on the North Shore, which included hostility, anger, refusal to provide a name or identification when asked - and then the refusal to actually deliver the item they showed up to deliver!
Perhaps it wasn't so much a refusal, as it was just getting in a huff and driving away with the paid for item still on the truck.
4 days later, and they still haven't come back with it, regardless of the effort put forth on our end.
Sears, review after review says your service is atrocious. I would imagine your bottom line will eventually be proof of this, should you require it.
Such a shame, particularly for a Canadian company that should pride itself on a top notch experience.
- Approximate cost of services:
- $1,000.00