We purchased a Samsung slide-in induction range from Sears on-line for a somewhat higher price than it was listed at elsewhere because of Sears' return policy and a lower delivery charge which accounted for about $30 of the price difference. We did not pay extra for an upgraded delivery option. It was delivered exactly when they said it would be at 8:00 AM on a Saturday morning and placed in the kitchen in front of where it was to be installed. Since the glass top overlaps the counters, the delivery personnel could not just slide it in but they did install the felt pads I provided and I installed it, no problems.
Before it was delivered, I spotted the same appliance for about $75 less than the sale price the day I bought it matching their on-line competitor's price. After delivery, they credited my account with the difference.
I spotted a small chip on the inside of the oven door. They offered to replace the stove or credit my account with a further $146. I chose the latter and will happily repair the chip with automotive engine paint.
- Approximate cost of services:
- $3,000.00