Ranting is not something I normally do, but after the week I have had, here goes.
1 year and one week ago I purchased a dishwasher from sears in North Bay, it need service twice due to an error code that kept flashing and when it did the machine would not work. The 3rd time it did it I phoned sears for repair- Oops warranty of up (of course) and I did not buy the extended warranty. But that was ok according to them as it would only cost me $200.00 to have
Someone come out and LOOK at IT. NOT REPAIR IT, but LOOK AT IT.
After 20 minutes of telling them how ridiculous it sounded, she offered to let me purchase the $200.00 extended warranty. I sais fine, I will buy the warranty, Believe it or not she told me that that would be fine I would just have to have someone come out and verify that the machine was in good working order and then she could bill it to my credit card. I being absolutely flabbergasted said, I just told you that the machine was not working!
So I told her never mind I would rip this one out and go and get another one.
Well to show you how stupid I can be, I went back to sears again, stupid (yes I know) and the fact that in North Bay I do not know many places to buy appliances.
So go to sears, buy one on sale, bring it home husband hooks it up, works fine for two days and then the door keeps popping open during the rinse cycle.
(Yes I bought the extended warranty this time :) so I am good..... NOPE
I Call sears, they won’t send anyone and tell me it is still covered by manufacture warranty so I have to call Kenmore, I call Kenmore, even though I have the receipt and the (much needed ) extended warranty they have no record of me buying the machine. So No they can’t send anyone out. I have called the store, Kenmore , Sears repair , Bosh themselves and I was even put through to a woman who, even though I was calling at 9pm Friday night, tells me that where I am calling (but she won’t tell me where she is ) it is SATURDAY MORNING THERE and someone will get back to me on Monday. And get this, I call the fancy sears number 1800 4myhome, and after not getting anywhere I call the Kenmore number that I was told to call and I get The same DAM woman I was talking to!
The next step is tomorrow, husband will pull out the machine, load into the truck, and we will be struggling to carry that dam thing through the front doors, where it will be placed on the sales desk. I will get a refund and wash dishes by hand until I find a product that is made properly and someone will back the way they are supposed to. Moral of this story DO NOT BUY APPLIANCES FROM SEARS!
- Approximate cost of services:
- $800.00