We bought a Koehler lawn mower brand new from sear three years ago. Last summer it quite working so we went to local store that we bought it from and they have me the service number. We called the service number several times and were repeatedly told they don't service items not under warrantee. We took it to a small engine mechanic who discovered a recall on the carburetor. We called the service number again and explained it was recall work. They still would not service an item they sold to us even if it was a recall. I then called Koehler about the recall and where I can get it services....had to leave a message or 3, my call was never returned...tried the website and got the same response-none! So after $500 and 1 season of cutting lawns we have to go out and buy another law mower. Sears and Koehler suck and we will never be buying anything from either company again!!!
- Approximate cost of services:
- $5.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?