Leaky Front Load Washing Machine
I placed a service call for a Kenmore front load washing machine that was leaking. I waited three days for the initial diagnostic service, whom informed me that I had a leaky drain pipe, but that the part was not in stock and had to be ordered. Three days after the initial appointment, the technician returned with the part, but that did not solve the problem. Upon the third visit, the technician could not locate the source of the leak and asked that I call into Customer Service and request a technical "Lead Head". Repeated calls to Customer Service to get my case escalated or to have my call prioritized was met with little enthusiasm from Sears and I am now waiting an additional 4 days for a 4th visit from Sears.
I have asked repeatedly to speak with a service manager or Dispatcher to have my case escalated, but they keep telling me about how busy they are and promises to have a supervisor call me back have not been met. This is the worst customer service I have received from a major retail brand (an institution in Canada).
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- They need to put customers first. They need to listen to their concerns and live up to the commitments they make.
- Any advice to offer fellow homeowners facing a similar project?
- I would recommend purchasing your major home appliance from any other big box store other than Sears.