Ordered a product on line to be delivered. Noticed the confirmation had my address incorrect so I phoned Sears twice to confirm they had the correct address so that it would be delivered on time when scheduled being that was a Christmas gift. On the delivery date of course not delivered. When I called they said they had an incorrect address. I was so frustrated I cancelled the order. I was then assured my credit card would be credited within 7-10 days. That was 16 days ago. I phoned today and was told that only last week did they start the process for the reimbursement back to my card and that it will take another 7-10 days. Meaning a month to get reimbursed. Funny how the charge is immediately taken from your card, but it takes a month to get your money back. Also no one at the call centre really cares about your concern, just polite and thank you, but very little is resolved. Tsf's from Dept to Dept and asked the same identifying information which becomes very annoying after the 4th phone call and transfer from person to person. I won't buy from Sears.ca ever again!
- Approximate cost of services:
- $368.00