Sears after sales, Everlast Treadmil, Dyaco after sales service
Very Bad experience, brought a EV801 Everlast Treadmill from Sears On line. ( NEVER DO IT)
On the very first use after we installed the machine made noises from all over, though I had a service plan with Sears they asked me to contact the distributor Dyaco who sent someone within a day, same problem after 2 days, called Dyaco who are refusing to provide a service call number or let me know when they can send some to repair it once more. Said it may take over a month to repair the machine?
Called Sears for a replacement/Refund, they cannot and have to wait for Dyaco to send them an exchange template.
So all the statement made on Sears Online about 90 days exchange is incorrect or MISLEADING.
If Dyaco/Sears does replace the treadmill it will be the same brand and model which I will definitely not be happy as per my bad experience with Dyaco and Everlast.
I had to talk to 12 support personnel at Sears and explain the same issue over and over again - 3 hours waste of my time, turned out to be more expensive than the machine.
Never buy a Everlast product or buy from Sears Online.
- Approximate cost of services:
- $1,000.00