The products were ordered on July 19/2013. The order was not completed until August 24 due to a series of errors, and still not to our satisfaction..The order was for three shades, two arrived but the third could not be found. The lost blind was cancelled by a Sears customer service agent and reordered. Our account arrived with the shades on it, and was paid.in due course the third shade arrived at the pick-up point. When I went to pick-up the paid for shade I was asked to pay for the package COD. A number of telephone calls were made to customer service and we were told that the account would be credited for the amount paid on the invoice,and I should pay the COD charge which would be adjusted to the original price, this was not done. We received no cooperation from the pick-up location, who was not going to make the price change Sears had arranged. This tale of horror could have been avoided if when the blind was re-ordered it was charged to the Sears master card on the original order and paid for.
H.Greenberg
- Approximate cost of services:
- $220.00