I purchased a drum sander from Busy Bee tools and it was broken. The spring was coming out the side of the drum, screws were falling out. Busy Bee instructed me to remove the drum, while I was attempting to remove the drum, more screws were not fastened and they eventually agreed to take the machine back for an inspection. To send the machine back I'm out $564, not to mention the shipping to obtain the machine and all the spare/different grit sanding belts I purchased. Initially the first "manager(with attitude)" informed me that my (1 year) warranty was expired. Only to inform them this was a Craftex CX machine and it came with a 3 year warranty. So I ship the machine back to them. After at least 20 emails, lost emails(according to Busy Bee), emails getting sent to the wrong department, the person supposed to answer the email is off sick and the list of excuses were endless. I got fed up and called the Better Business Bureau. At one point, the person I spoke with informed me that my warranty was void because I took the machine apart (which Busy Bee TRolls instructed me to take apart to send them the drum sander and not the whole machine). Let's see if the BBB gets me my money back. I will never buy another item from Busy Bee Tools. They are not trustworthy and do not stand behind their machines. Not to mention putting me out with shipping charges at my expense. I'm not rich but they sure think I am. Buyer beware!
- Approximate cost of services:
- $2,500.00