Centra Windows (Calgary)

Hi Karl,
First of all I wanted to thank you. I am very impressed with my windows. Your installing crew, Barry, Al, Jay, and Jason were awesome. They did a great job. They were friendly, efficient, quick and professional. I was also very excited to see that they did a really good job of cleaning up after the windows were installed. From sales to install the process has been very smooth and professional. Everyone has been extremely kind.
I hope you don't mind I have given out all of your cards to friends and relatives looking for windows. If you would like to send some more cards along with my final invoice I would be more than happy to hand them out. I have already had several inquiries from neighbours living in the complex.

My windows look great and make a huge difference to the appearance of my home. I'm in no hurry for winter to come again, but when it does I am confident that my heating costs will be significantly lower than they have been. Thank you very much!
Yours,
Julia

Our comments related to recent window installations at our home by Supreme Windows. Karl's service fully met our expectations and the information that he provided was very valuable. Supreme's installation crew was very friendly, informative, respectful of our home, highly efficient and provided top quality workmanship.They arrived exactly on time and completed the work in a timely well organized manner complete with thorough cleaned up. Thanks Guys!
Al/Mary McPhail.

We had all of our doors and windows replaced in two phases (one each year).

We did obtain three different quotes (Supreme was # 2 for price - but price was not our only consideration). What really sold us was Karl's personal attention to our needs and the suggestions that he made when he visited our home for measurements. His quote also listed each window and door separately which was really helpful.

The install crew did a wonderful job. The door and window trim was delivered in advance ( I was able to stain them before the installation ). We left the house while the work was being done and when we returned the crew was gone, there was no mess to clean up and the job was complete. Wow !

There were a couple of adjustments that needed to be done after each phase. I spoke with Dave in the service department and he dispatched someone to take care of it right away.

I will certainly recommend both Karl Bergen and Supreme Windows to my friends.

Superior service definitely sets you apart from the rest !

Kudos for a job well done !

Wayne & Christina Power

We are extremely pleased with our tripled glazed windows. With the extreme cold weather we have been experiencing of late, it is soooo nice to not have one speck of condensation on any window...not even the kitchen or bathroom. We have also had our first energy bill since the installation and have seen a significant drop in the gas component...I feel, due to the new windows. Also, thank you Karl for taking a stand re the very last minute cancellation of our original installation date. I feel you had a hand in getting the crew back to us within a week instead of 10 days. The crew worked diligently and with precision. The only negative was regarding the care they took coming in and out of the house. They put down some sort of cloth tarps over our hardwood and slate. However, within one trip in and out of the house the tarps moved about exposing the flooring and leaving it open to the large amount of wet snow which would get tracked in. Overall there is definitely a lot more good than bad comments to reflect upon.

Our new windows from Supreme have been a real joy! We have found them efficient, easy to use and they have added to the enjoyment of our home. This is particularly true of our new front door as it allows for so much more light with the glass work. We were extremely confident in Karl Bergen's ability and couldn't have been happier with his professionalism in the delivery of this service. We know we received a quality product and the Supreme team delivered! We are pleased to have made this worthwhile investment and we thank you. We would not hesitate to recommend Karl and Supreme Windows to others and will call again ourselves. Thanks Karl for a job well done!

Karl, your insights and suggestions were superior to other companies' personnel. Thank you. The work crews were friendly, respectful, and conscientious in the installation and cleanup. The products are good. The first two phases went very well. The problem came with the front door installation. The fault was not Benny's or Chris's. They worked beyond the call. The problem is in sub-contracting and giving the workers a set time to do a job. Our door did not go as planned despite Benny and Chris's best efforts. They had to leave to go to two other jobs that day. The door would not close and lock. When I called Dave, he had some problem accepting that there could be a problem with the job. When Larry came out and saw the job, he looked like a trauma room doctor meeting a multi-car accident. With Larry's experience in a couple of hours the job was corrected and has been no problem since. However, the final phase has been delayed as we are reluctant to get into another of these time-limited installation jobs. Thank you again for your work and valuable input.

We love the bay window, its amazing how it changes the whole feel of the kitchen. The front window is great and we’re looking forward to the ventilation we’ll be getting this summer. I love the bedroom window and I think my husband does too now, he wasn’t so sure about it before as he always prefers symmetrical. So the biggest drawback we’ve discovered is that we can’t sit in the living room or stand next to the doors and know what the weather is like outside. We now have to check the weather channel or go outside. They have made a huge difference in our comfort level in the house.
Again, we are very, very happy with the result and the crew was great too,
Lisa

We were very impressed with the knowledge and understanding Karl had when he came to give us ideas and quotes. Supreme was the 3rd company we received estimates from. Karl answered all our questions, even after the fact, we were able to reach him through email and always a prompt reply. The product we received was exactly what we wanted. We had a slight problem with our screen door after the installation, but we called and Supreme was very promt in returning to rectify the issue. I would definately direct any of my friends and family to Supreme and especially to Karl. He was the deciding factor in choosing Supreme. We are now looking at new windows, Karl and Supreme will be our first and only call.

I am pleased to give my comments. My experience with Supreme Windows was great from start to finish. I found your interest in my project and knowledge very gratifying and you made me aware of things I never would have thought of, e.g., my privacy bathroom window which I call my Zen window because it looks like running water. The craftsmanship of the windows is wonderful and I have yet to put draperies over my patio French doors even though that is also my living room window. No drafts even in this particularly horrible winter. Installation was quick and professional. The windows have changed the look of my home completely and mostly my friends are astounded by how much of a change this has made.

Debbie Rosine