We had all our windows replaced in May 2015. Karl Bergen was our initial contact. Karl came over to our place and spent at least 2 hours going over the various options, even to give suggestions on window casing and paint to apply on casing prior to installation. I'm pretty detailed and so appreciated the time Karl took to answer all my questions, including follow-up emails prior to signing the contract. Karl was excellent to deal with..Patient, detailed and works hard to satisfy the customer. We ended up going with their Legacy Series. When it came to window installation we had Ryan and Matt and one other doing the install. Completed in under 2 days. They pulled out original wood windows, installed new windows including spray foam insulation, cladded window frames, applied my pre-painted casing, lightly caulked casing - all professionally completed. They ended the job with a thorough cleanup. We had the service crew come in once to replace one of the glass units that had a scratch. Greg did an excellent job replacing the glass. The surprise of the purchase was how much the Triple Low E windows keep the heat out during the Summer and this included going through the Summer without window covers! Another pleasant surprise was how much the new windows keep the noise out. As of this writing we haven't experienced extreme cold but having gone with Triple glazed Low E windows I don't expect any issues. Overall very pleased with our Supreme WIndows purchase.
Regards,
Mervin