Supreme states on their website that they stand "behind their quality products and craftsmanship." However, what we found was that they supplied us with poor customer service and low quality windows.
After only a year, the black rubber sealant around the window corner has completely come off. When we contacted the service department, they stated, "the windows were most likely this way from the beginning." And that they can only send someone "to clean it up."
"Cleaning it up" doesn't fix the problem. Weather stripping around new windows shouldn't be worn away after only a year. When we requested to speak to a supervisor, we were further ignored.
At the end of the day, the pictures speak for themselves. In fact, we had our bottom floor windows replaced by a different window company and you can see the huge quality difference.
So at the end of the day, I paid thousands of dollars for poor quality windows to a company that doesn't stand behind their product.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello Dayna, We have sent a technician to review your concerns. As your windows are under warranty we will be contacting you to resolve the matter.
Regards,
Gordon / Director of Sales and Marketing