Air Hockey Table not built well
- Approximate cost of services:
- $1,000.00
Air Hockey Table not built well
Thanks Anthony
We appreciate you bringing this issue to our attention. We are sorry we were out of stock on a portion of your order. We did inform you immediately and ask how to proceed with the balance of the order and received your permission to ship. Cost for shipping can be a difficult issue especially to the United States. Shipping charges are calculated by location and size of package. Your package, a standard sized envelope, even though it was relatively light and did not include the men you ordered, was still the same size. The shipping cost was the same. We do not add anything to the shipping cost from the postal service, we just pass on the cost. We also shipped the package to you in Monument, Colorado from Pickering, ON Canada. Please keep in mind the shipping charge was in Canadian dollars. F.G.Bradley’s strives for 100% customer satisfaction and we do our best to process orders in a very timely fashion. You asked to cancel the order days after it had been shipped. At that point it is out of our hands and we have incurred the cost of product and shipping. There is no way for us to stop the shipment once it has left us. We certainly have not acted “fraudulently” and have handled all parts of this transaction correctly and fairly in accordance with your instructions.
With that said we have credited your account for half the shipping at our expense as an act of good will. If you wish to discuss this issue further or have any questions please contact customer service at 1-877-837-8456.