Not the quality or warranty that we had expected
We built our "dream home" just over 3 years ago and selected what we thought was a superior window product - triple pane metal clad wood frame (Auralast pine), only to have 7 of our large sealed units fail within the first 3 years. The glass itself is warrantied for 20 years however, the labour required to remove the failed unit and replace with the new window is only covered for 24 months. And the warranty clock starts ticking when the windows are manufactured, not when you take possession of your new home. This time difference took 7 months off of our warranty on labour. Our windows continue to fail, and Jeld Wen basically says, order your replacement glass, get your own contractor and arrange and pay for the replacement costs. We now wish we had looked at different companies with more comprehensive warranties, particularly one affiliated with the better business bureau. We hadn't expected that so many (any) of our windows would have seal failures, and that they would still be appearing 3 years later. The windows we chose for our new home are the biggest disappointment and headache in our new home building experience. We cannot recommend this company to anyone shopping for windows.
- Approximate cost of services:
- $50,000.00